Frequently Asked Questions
Everything you need to know about your Elizabeth Arden experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our carrier's website to monitor your delivery progress.
What is your return policy for skincare and cosmetics?
We offer a 30-day return policy for products purchased directly from our website. Items must be in their original packaging and accompanied by the original receipt or packing slip.
Are Elizabeth Arden products tested on animals?
Elizabeth Arden does not test our products or ingredients on animals, except where required by law. We are committed to the elimination of animal testing and use safe, non-animal alternatives to ensure product efficacy.
How do I determine the right Ceramide capsule for my skin type?
Each of our Ceramide capsules targets specific concerns: Gold for anti-aging, Pink for line smoothing (Retinol), and Silver for brightening (Vitamin C). You can use our online skin consultant tool for a personalized recommendation.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Afterpay for interest-free installments.
Do you offer international shipping?
Currently, our website serves customers within the United States. For international orders, please visit our region-specific websites to find a retailer near you.